You can trust the purchases you make on our site. We have been selling equipment and services since 2008 and hundreds of customers are satisfied with their purchase.

PAYMENT:

The purchase process can be done by credit card, for which we have virtual POS payment gateway managed by Redsys with the most modern and effective security systems.

You can also pay with Paypal, a system widely used on the Internet and with maximum protection for the buyer.

You can also pay by bank transfer or even, if you prefer, by cash on delivery. In this case the shipping has an added cost for handling fees.

Generally it is only possible to proceed with the purchase of a product when there is stock available. In the event that the system allows the purchase and there is no stock, fototrampeo.es will contact you to change the model or proceed to refund the amount paid.

WARRANTY:

All our products are guaranteed by the manufacturer. We have agreements as official distributors of all the brands we sell. This means that you can only enjoy the benefits of warranty if the product has been purchased from an authorized dealer.

If an equipment has any problem please contact us and we will inform you whether the product will be replaced or repaired on a case by case basis. We will take care of the arrangements.

In case of receiving a damaged or damaged package, it must be stated in the delivery note of the transport company, otherwise, no responsibilities will be accepted, and must be addressed to the transport company.

Please consult us before sending any shipment.

PRICES:

The applicable prices for each product are those indicated in the catalogue on the date you place your order, except for typographical errors.

If there is a typographical error in any of the prices shown and if a customer has made a purchase decision based on that error, fototrampeo.es will inform the customer of the error and the customer will have the right to cancel the purchase without any cost on their part.

The prices that appear detailed in each product, as well as the amount of shipping costs, will be indicated at the time you place your order.

Fototrampeo.es reserves the right to make, at any time and without notice, any changes it deems appropriate, and may update features, products and prices.

RETURNS:

Fototrampeo.es accept all returns that are made within the period specified (30 days maximum from receipt of the item) and provided that the product is sealed, in its original packaging and unused. Outside this period, the goods will not be received.

Once received the product, fototrampeo.es proceed to the prior verification of its status. The customer will receive an email with the amount in deposit to make a new purchase.

If you receive a product in poor condition, you can return it and fototrampeo.es will send you another product, identical or similar or will refund the full amount (the product), being limited, in any case, the responsibility of fototrampeo.es to such replacement.

In the event of a defective product within the warranty period, the purchaser must contact us for shipping instructions. The cost of shipping is to be borne by the purchaser and the cost of replacement of the repaired or replacement product is to be borne by us.  

In the returns will not be credited the amount of shipping, or other costs incurred but only the product.

Orders whose sender is a PO Box will not be processed.

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